SHIPPING + RETURNS
SHIPPING + RETURNS
Where we ship
Canada + the US
We currently ship within Canada and across the US. We are unable to ship to PO boxes.
International Shipping
At this time, we don’t offer international shipping. But, stay tuned as we continue to work on expanding into new markets.
Delivery time
Once payment has been received, orders will be processed within 24-48 hrs, during business operations (Monday to Friday between 9 am - 5 pm), with the exception of public holidays.
Returns from the online store
We offer a 30 day guarantee on items eligible for return.
Simply send the product back in its original package and include a receipt or proof of purchase. A reason for the return must be provided. Additionally, please include your contact information (email address and phone number) so we can connect with you directly regarding your return.
Shipping returned items
You are responsible for paying the shipping costs for returned items. If it turns out that the reason for the return is a result of our error (you received an incorrect order or a defective/damaged item, etc.), we will refund the costs to ship back the returned item.
Please ship returned products to:
NutraVerve Nutritionals
PO Box 75345 White Rock
Surrey, BC V4A 0B1
Refunds
Upon review and inspection of the returned product, we will notify you via email as to whether your return request has been approved.
Once approved, a refund will be issued within 7 - 14 business days, and a credit will be applied to the original method of payment.
*Please note: We do not offer refunds or exchanges on expired product, sale items, or promotional product.
Where we ship
Canada + the US
We currently ship within Canada and across the US. We are unable to ship to PO boxes.
International Shipping
At this time, we don’t offer international shipping. But, stay tuned as we continue to work on expanding into new markets.
Delivery time
Once payment has been received, orders will be processed within 24-48 hrs, during business operations (Monday to Friday between 9 am - 5 pm), with the exception of public holidays.
Returns from the online store
Simply send the product back in its original package and include a receipt or proof of purchase. A reason for the return must be provided. Additionally, please include your contact information (email address and phone number) so we can connect with you directly regarding your return.
Shipping returned items
You are responsible for paying the shipping costs for returned items. If it turns out that the reason for the return is a result of our error (you received an incorrect order or a defective/damaged item, etc.), we will refund the costs to ship back the returned item.
Please ship returned products to:
NutraVerve Nutritionals
PO Box 75345 White Rock
Surrey, BC V4A 0B1
Refunds
Upon review and inspection of the returned product, we will notify you via email as to whether your return request has been approved.
Once approved, a refund will be issued within 7 - 14 business days, and a credit will be applied to the original method of payment.
*Please note: We do not offer refunds or exchanges on expired product, sale items, or promotional product.